Customers oftentimes contact us with questions regarding our policies so we have tried to answer the most common questions about our rates and rules below. Please take the time to read through these policies before your move to ensure all parties are on the same page.
We take pride in our work and want to ensure we are on time and do a high quality job for each and every customer. In order to do this, we will only be able to do the scope of work that was verbalized or written to us during the job set up process. We book out jobs, as well as our lives outside of work, based on the information given to us by customers during the job set-up process. When a significant amount of work is added on when we get to a job that we were previously unaware of, it can potentially make us late for the window we gave to another customer, as well as disrupt our workers' schedules outside of work. We plan everything based around the information you give us so please be up front and forthcoming about inventory, unique items or any special circumstances during the planning phases of your move. Most of these factors do not increase the cost of your move with up-charges, but may impact the time required. We will be happy to come back at another mutually agreed upon time to complete any other major tasks that were not previously discussed.
Please understand it is in our best interest, and yours, to have transparent policies and pricing, and we aim to be realistic when doing estimates, rather than using bait and switch tactics to book your move.
All jobs have a one hour minimum charge and Husky Moving reserves the right to charge additional hourly minimum charges at their discretion. Customer will be notified of any minimum charges in writing during the booking process.
Husky Moving will charge travel time to get to and from jobs. This will be discussed with customers upfront.
We bill on the quarter hour. Most moving companies bill on the half hour, which is good for them, but not for you. So for an example, if we arrive at 12:35 and job is completed at 4:53 then we charge from 12:30 until 5, or 4.5 hours.
Charge per man Monday through Saturday: $60/hour
Charge per man Sunday: $60/hour
Legal, State or Federal Holidays: $60/hour
This assumes at least a two man crew. If one man performs a job by himself the hourly rate is $80/hour
Husky Moving will charge a flat rate of $150 per 16 to 20 foot truck per move per day.
Husky Moving will charge a flat rate of $250 per 21 to 38 foot truck per move per day.
The truck charge includes truck, mileage, gas and use of pads, tape, four wheelers, two wheelers, bin boxes, tie downs, etc. on truck for local moves. It does NOT include possible additional charges for mileage, tolls or gas on longer trips. Those charges will be negotiated upfront with the customer based on distance and/or location.
PACKING AND UNPACKING
Articles that must be packed, crated, or wrapped may be prepared for shipping by the shipper, or Husky Moving will perform the service at the request of the shipper at the normal hourly labor charge. Any packing done by Husky Moving MUST be discussed ahead of time. Crating and/or packing supplies will be determined, verified and signed off on by customer and added to the bill. Prices for our packing supplies can be found in our Online Store.
Husky Moving reserves the right not to move items that are not properly prepared for shipment.
We love doing assembly work and consider ourselves to be very skilled at it. Husky Moving will charge our normal hourly rate for all disassembly or assembly of items. Our policy is to reassemble anything that we disassembled, as we can ensure all necessary parts are taken care of and accounted for. We will do our best to assemble any items we did not disassemble. All assembly of new boxed furniture (Ikea, Wayfair, etc.) needs to be discussed ahead of time as this can add a significant amount of time to any job so our schedule needs to be able to accommodate this if possible.
Husky Moving can dispose of items. For a few pieces we will quote you a price on the spot which will be added to the bill on top of all other normal hourly and truck charges. For larger jobs, we take items to a dump. Customer is responsible for the normal hourly time to go to and from the dump, which is located in Winchester, MA, as well as the cost of a commercial day permit ($225) and the final dump fee which is based on weight. A full list of rules and prices that will be added to your bill can be found from the Winchester Transfer Station.
Specifically in Cambridge, Boston, and the towns immediately surrounding Boston, parking can be tough for a car, let alone a moving truck. Husky Moving can secure parking permits for a moving truck at your current and next residence to ensure that the move goes as smooth as possible at a cost of $140 for each permit location. Oftentimes customers decide that the upfront cost of the permit(s) are worth the convenience of not having to worry about where the moving truck will park. As in any business, time is money. A standard moving permit reserves two parking spaces for one day from 7 a.m. - 5 p.m. You can only apply online if your moving date is at least two weeks away, and no more than four weeks away.The street space you want to reserve needs to be an actual parking spot. The spot can be residential, commercial, metered, or something else, but it must be legal to park a vehicle there. If you want a permit in the North End from July 1 - August 31, you must have permission from the City before applying online.
PARTICLE BOARD FURNITURE
Husky Moving will move particle board furniture but will not take liability for any damage. Furniture from low cost manufacturers such as Ikea is not meant to be moved. We have tons of experience doing so safely but cannot guarantee the safe transport due to low quality build materials and/or improper assembly.
Every reasonable effort will be made to determine the correct mileage between the pick-up point and delivery point by the shortest practical TRUCK routes. Where there is more than one desirable TRUCK route with differing mileage, the shipper will be charged for the route with the least number of miles. Mileage will be determined using Waze app. Waze takes into account real time traffic situations and provides the best routes given that information. Google Maps app will be used as a second choice. Mapquest will be used as a third choice. Please keep in mind that Massachusetts has many no-truck routes and therefore the quickest route in a car is oftentimes not available to a moving truck, and the shortest distance is oftentimes not the most efficient due to traffic.
If the shipper requests the shipment be held in storage before delivery to the point of destination, shipper will be made aware that Husky Moving does NOT provide warehouse storage as a service. At Husky Moving’s discretion, we can store items overnight in a locked truck at a cost of $125 per night for 0-17 foot trucks (as listed by the manufacturers “advertised” size) and $175 for 18 foot or larger trucks (as listed by the manufacturers “advertised” size).
Customer acknowledges that moving trucks are water resistant and NOT water proof.Husky Moving is NOT liable for any shipment put in a moving truck in which water damage occurs. This INCLUDES any shipment stored overnight.
Husky Moving will charge the following rates for household appliances, bulky items and specialty hoists that require special handling to assure safe transportation. This is in addition to the normal hourly manpower charge.
At the discretion of Husky Moving, the following charges will apply to the loading and care of the following items IN ADDITION TO HUSKY MOVING'S NORMAL MANPOWER HOURLY CHARGE:
Upright Piano $100, Baby Grand or Grand Piano $200, Arcade Game $200, Organ $100, Grandfather Clock $50, Bathtubs $100, Hot tub $300, Playhouse $75, Motorcycle/Scooter $100, Rideable Lawn Mower $100, Pool Table $300, Treadmill $100, Exercise Bike $75, Stairmaster $100, Elliptical $100.
Any “Hoist” (defined as any situation where stairs cannot be used and movers are unable to carry an item to the destination so moving straps or a ladder are used to lift or lower an item out or in a window or over a balcony/roof) will incur an $80 charge for each individual hoist. I.E. If a couch has to be hoisted down to be removed from a house and then at the destination has to be hoisted up to be inserted into house this counts as TWO hoist payments, or $160. This is in addition to the normal hourly manpower charge.
Customer is responsible for all tolls required to get to/from their job, as well as those from starting locations to ending location(s). Please be aware that NY and NJ have EXTREMELY high tolls for commercial moving vehicles. A recent trip from NJ back to Boston cost the customer roughly $85 in tolls from those two states alone.
All payments MUST be made the same day as move is completed. If moves are done over multiple days, payment will be made at the end of EACH day for the charges incurred by the customer that day. All charges to be paid in cash, via “Venmo“ app, via “Cash” app, via “Paypal” app, money order, cashier’s check, or certified check. Husky Moving does NOT accept credit cards. Any damage claims will be processed after payment is given in full.
REGULAR HOURS OF SERVICE
Husky Moving’s regular hours of service are between 7 AM and 5 PM Monday through Saturday.
Hazardous items are not allowed by law on moving trucks. This typically includes items generally considered explosive, flammable or corrosive. This includes but is not limited to: Power Equipment with undrained gas, Acids, Fire extinguishers, Aerosols. Fireworks, Paint thinner, Liquid bleach, Ammonia, Cleansers containing bleach or ammonia, Gasoline, Paint, Ammunition, Pesticide, Car batteries, Kerosene, Poisons, Charcoal, Lamp oil, Pool chemicals, Charcoal lighter fluid, Propane tanks, Cleaning solvents, Matches, Scuba tanks, Darkroom chemicals, Motor oil, Sterno, Fertilizer, Weed killer, Ammunition, Guns, Reloading supplies, Charcoal, Oil or gas of any sort, Corrosives such as muriatic acid, nitric acid and batteries with acid.
LIMITATION ON SERVICE
Service(s) may not be used for any unlawful purposes. Husky Moving reserves the right to discontinue service(s) upon written notice, when necessitated by conditions beyond its control or when the customer is using its services in violation of the provisions of its' tariff or in violation of the law.
AT ANY POINT HUSKY MOVING RESERVES THE RIGHT TO DECLINE TO MOVE ANY ITEM DUE TO LIABILITY OR SAFETY CONCERNS.