There are tons of moving companies. Why are we different? I will be the first to admit the carrying a box from point A to point B isn't that challenging. But hoisting a couch up to a third floor window is. So is moving a piano up several flights of stairs. Driving a 26 foot truck in a snowstorm in the North End of Boston is too. Knowing how to negotiate with the concierge, the building residents, the parking officer, and other moving companies so we all get what we need is too. There is a lot that goes into being successful as a moving company in Boston and a good deal of it has nothing to do with being strong.
After 23 years of working in the moving business, I decided I could do things better than what I was seeing in the industry. Moving is expensive and our customers deserved our absolute best at all times. So I bet on myself and opened up shop. We are a small company. I go on EVERY job. I am unwilling to sacrifice money for quality because it's just not worth it to me. We've worked really, REALLY hard to establish a certain reputation in this industry and it means everything to us.
I have a few simple things I try to always keep forefront in my mind in everything we do while we are working:
First, our job is ask you what YOU want to accomplish, LISTEN to the answer, and then do WHATEVER it takes to make that happen for you. There's no such thing as "it's not our job." Making our customers happy is our job. Second, we try to give every customer the work ethic and respect I would want someone to give my mother if they were working for her. Third, tell people what they need to hear, not what they want to hear even if that means you lose their business. Fourth, under promise and over deliver. Fifth, we work like it is OUR money being spent and OUR possessions being cared for.
We understand that opening up your home up to us and trusting us with your valuables can be overwhelming. You deserve to feel like you are getting maximum value for your money.