Most Common Complaints From Moving Companies About Their Customers

Here are some common complaints that moving companies may have about their customers from a recent survey:

Not being fully prepared for the move: This can include not having all boxes packed and ready to go on the day of the move, or not having a clear idea of what items need to be moved.

Not being available to answer questions or provide instructions: It can be difficult for the movers to do their job if the customer is not available to provide clear instructions or answer questions.

Changes to the move plan: Customers may change their minds about the date or details of the move, which can be frustrating for the moving company.

Not being present during the move: It can be helpful for the customer to be present during the move to answer questions and provide guidance, but some customers are not able to be there.

Not following the terms of the contract: Customers may try to add additional items to be moved or change the terms of the contract, which can be difficult for the moving company to accommodate.

Not paying on time: Some customers may not pay the full amount due or may not pay on time, which can be a source of frustration for the moving company.

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